Delete Your koko ai Account

1. How to Request Account Deletion

1. Send an email to jake@kokoai.im with the subject “koko ai account deletion request”.
2. Send it from the email address linked to your koko ai account (the Google or Apple account you signed in with). If you used Apple’s “Hide My Email”, include the relay address shown in your Apple ID settings.
3. We may reply to confirm that you own the account before we delete it.
4. We will delete your account within 10 days of confirming your request and notify you by email when deletion is complete.

You do not need the app installed to make this request.

2. Data That Is Deleted

• Your account and profile (name, email address, profile photo)
• Voice recordings, speech-recognition transcripts, pronunciation scores, and per-attempt results
• AI conversation and chat history
• Learning activity data, such as progress, quiz results, corrections, and feedback logs
• Coins and episodes you own in the app

3. Data That May Be Retained

Some records must be kept for a limited time under Korean law, even after your account is deleted:

• Contracts and withdrawal records: 5 years (E-Commerce Act)
• Payment and transaction records: 5 years (E-Commerce Act)
• Customer complaints and dispute records: 3 years (E-Commerce Act)
• Log data: 3 months (Communications Privacy Protection Act)

We may also keep de-identified, aggregated statistics (for example, word-level pass rates) that cannot reasonably be linked back to you. These do not include raw audio, transcripts, user IDs, or other identifiers.

4. Subscriptions

Deleting your account does not cancel a subscription purchased through Google Play or the App Store. Please cancel it in your Google Play or App Store subscription settings first to avoid further charges.

5. Contact

For questions about your data, see our Privacy Policy or contact jake@kokoai.im.